Author: Bob Miglani
Translator: Ji-sook Park
Publisher: Woongjin.com
Hardcover | 190 pages | 208*145mm
| Important! Please read before you order! |
| >>>This book is written in Korean. |
About This Book
Thirty Lessons on Service and Sales That I Learned at My Family's
Dairy Queen Store
Customer service is the cornerstone of every successful business, and in
Treat Your Customers, corporate businessman Bob Miglani reveals winning
strategies for sales and service using anecdotes and analogies from his
experiences working at his familys Dairy Queen store. Miglani cuts to
the essence of what makes great customer service by sharing clear,
concise techniques and guidelines for coping with angry customers,
minimizing stress, and making customer service providers feel great
about doing their jobs. Both charming and educational, Treat Your
Customers will appeal to any business owner, manager, or corporate
employee who wants to enhance sales, motivate employees, and keep
customers coming back.
Availability: Usually ships in 5~10 business days.
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